@article{Forgas_TSIJ23,
  author = {Forgas, S. and Huertas, R. and Andriella, A. and Aleny{\`a}, G.},
  title = {Social robot-delivered customer-facing services: an assessment of the experience},
  journal = {The Service Industries Journal},
  year = {2023},
  volume = {43},
  number = {3-4},
  pages = {154-184},
  doi = {10.1080/02642069.2022.2163995},
  url = {http://www.iri.upc.edu/publications/show/2668},
  file = {http://www.iri.upc.edu/download/scidoc/2668}
}



[DOI]