On interaction quality in human-robot interaction

Conference Article


International Conference on Agents and Artificial Intelligence (ICAART)





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In many complex robotics systems, interaction takes place in all directions between human, robot, and environment. Performance of such a system depends on this interaction, and a proper evaluation of a system must build on a proper modeling of interaction, a relevant set of performance metrics, and a methodology to combine metrics into a single performance value. In this paper, existing models of human-robot interaction are adapted to fit complex scenarios with one or several humans and robots. The interaction and the evaluation process is formalized, and a general method to fuse performance values over time and for several performance metrics is presented. The resulting value, denoted interaction quality, adds a dimension to ordinary performance metrics by being explicit about the interplay between performance metrics, and thereby provides a formal framework to understand, model, and address complex aspects of evaluation of human-robot interaction.


cooperative systems, service robots.

Author keywords

human-robot interaction

Scientific reference

S. Bensch, A. Jevtić and T. Hellström. On interaction quality in human-robot interaction, 2017 International Conference on Agents and Artificial Intelligence, 2017, Porto, Portugal, pp. 182-189, to appear.