Publication
Human acceptance in the human-robot interaction scenario for last-mile goods delivery
Conference Article
Conference
IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO)
Edition
2023
Pages
33-39
Doc link
https://doi.org/10.1109/ARSO56563.2023.10187432
File
Authors
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Puig-Pey Claveria, Ana Maria
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Zamora Mestre, Joan Lluís
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Amante García, Beatriz
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Moreno Sanz, Joan
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Garrell Zulueta, Anaís
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Grau Saldes, Antoni
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Bolea Monte, Yolanda
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Santamaria Navarro, Angel
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Sanfeliu Cortés, Alberto
Projects associated
Abstract
The introduction of robotic technology in an existing scenario must be analyzed from the point of view of all the human roles involved in that scenario. In the case of dealing with urban public space, the analysis must consider a large group of citizens who carry out different activities on it. The purpose of this article is to analyze the human roles and the human acceptance when the robotic technology is introduced in the last mile distribution of goods in urban areas. In this work, we start with the description of the Human-Robot Interaction (HRI) scenario for last mile goods delivery, we describe the human roles and we propose a set of relevant indicators to evaluate the human acceptance for this task. Finally, we evaluate the human acceptance through qualitative interviews and quantitative surveys. The study has been done for the peer end-users and bystanders human roles and around 100 people participated.
Categories
social aspects of automation.
Author keywords
Social robotics, robotic services,
Scientific reference
A.M. Puig-Pey, J.L. Zamora, B. Amante, J. Moreno, A. Garrell Zulueta, A. Grau, Y. Bolea, A. Santamaria-Navarro and A. Sanfeliu. Human acceptance in the human-robot interaction scenario for last-mile goods delivery, 2023 IEEE International Conference on Advanced Robotics and Its Social Impacts, 2023, Berlin, Germany, pp. 33-39.
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